Shipping Policy

At Innolinkent, we are committed to providing our customers with fast and reliable shipping services for all items purchased from our online store. This policy explains how we process and deliver orders, including important details about shipping methods, costs, and delivery times.

1. Order Confirmation

After placing an order on our website, you will receive an order confirmation email, which will include the details of your purchase. This confirmation serves as proof that your order was successfully placed and is being processed. If you do not receive a confirmation email, please contact our support team to ensure there were no issues with your order.

2. Shipping Costs

Shipping fees are calculated based on the total value of your order:

• Orders below $40: A flat shipping fee of $6.99 will be applied.
• Orders of $40 or more: Free shipping is available.

These rates apply to standard shipping within the United States. Additional charges may apply for expedited shipping or shipping to remote locations.

3. Order Handling Time

We process orders within 1-3 business days (Monday through Friday), excluding national holidays. During peak seasons or sales events, handling times may be slightly extended. Once your order has been processed, it will be handed over to our third-party logistics partners for delivery.

4. Delivery Times

Standard shipping typically takes 5-10 business days (Monday through Friday) after the order is processed. The total delivery time, including handling and shipping, is estimated at 6 to 13 business days.

Please note that delivery times may vary based on your location and other external factors.

5. Order Tracking

Once your order has shipped, you will receive an email notification with tracking information. This allows you to monitor the progress of your shipment from our warehouse to your address. Tracking information is typically available within 1-3 business days after shipment. You can check the status of your order at any time through the tracking link provided.

If you encounter any issues with tracking your order, please contact our customer support team at support@innolinkent.com.

6. Shipping to PO Boxes

If your shipping address includes a PO Box, please note that certain logistics companies may not deliver to these addresses. In such cases, we will reach out to you to provide an alternative address or cancel your order. Please ensure that your shipping address is accurate and complete to avoid delays.

7. International Duties and Taxes

Customers are not responsible for paying additional fees such as import duties, tariffs, or VAT (Value-Added Tax). All costs associated with international shipping and customs are included in the prices displayed on our website.

8. Delays Due to External Factors

Occasionally, external factors beyond our control may cause delays in shipping, including:

• Severe weather conditions (e.g., hurricanes, snowstorms)
• Local disruptions such as strikes or public holidays
• High shipping volume during peak seasons

We do our best to minimize any potential delays and will communicate with you if we anticipate any significant changes to your delivery timeline.

9. Damaged or Lost Packages

In the unlikely event that your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.

10. Contact Information

If you have any questions or concerns regarding your shipment, our customer service team is available to assist you. You can reach us by email or phone during business hours.

Email: support@innolinkent.com