Common Asked Questions (FAQ) policy
1. Product-related
Q: Will titanium steel ornaments fade or rust?
A: Titanium steel accessories are famous for its excellent corrosion resistance and wear resistance, which will not rust and will not fade easily. Our ornaments after fine surface treatment, long-term wear can also maintain the luster and beautiful.
Q: Is titanium steel jewelry suitable for sensitive skin?
A: yes. Titanium steel quality is hypoallergenic, suitable for most sensitive skin people to wear, wearing will not cause skin irritation or allergic reaction.
Q: How to maintain titanium steel jewelry?
A: The maintenance of titanium steel jewelry is very simple. It is recommended to use a soft cloth to gently wipe it regularly to keep the ornaments bright. If the accessory is stained, wash with warm water and neutral detergent and dry with a clean soft cloth.
2. Purchase and payment
Q: How to buy titanium art Light ornaments online?
A: You can buy it online through our official website. After selecting the favorite product, follow the page prompts to add to the shopping cart and complete the payment.
Q: What payment methods are supported?
A: We support PayPal payment.
3. Order and delivery
Q: How long is the order processing time taken?
A: Our order processing time is usually 1-3 working days. We will arrange the shipment as soon as possible.
Q: How long will it take for logistics and distribution?
A: The delivery time of international orders is usually 7-14 working days.
Q: How to query the order logistics information?
A: After the delivery, we will send the logistics tracking number through SMS or email. You can log in to the corresponding logistics official website to check the delivery status of the order.

4. After-sales service and return and exchange of goods
Q: If there is a problem with the product received, how will I deal with it?
A: If the product you receive has quality problems or is inconsistent with the order, please contact our customer service team within 7 days. We will provide you with a return or exchange service or any other solution.
Q: Can I return it back?
A: You can apply for A return if you have any product problems within 30 days after receiving the goods. The returned products should be left unused, undamaged, and fully packaged. When returning, be sure to send the product back to our designated address and contact customer service for a detailed return process.
Q: Who will bear the freight cost?
A: For the return or exchange caused by quality problems or delivery errors, the freight will be borne by us. For the return without any reason, the freight shall be borne by the customer himself.

5. Members and discounts
Q: How to become a member of Titanium Art Light?
A: You can automatically become A member of Titanium Art Light by registering our official website or following our wechat official account. Members can enjoy exclusive discounts, birthday gifts, and the first time access to new product information and other benefits.
Q: Do the members have an exclusive discount?
A: yes. We offer irregular exclusive discounts and offers to our members. Follow our official website or social media platform for the latest membership offers.
6. Contact us
Q: How to contact the customer service of Titanium Art Light? A: You can contact our customer service team by using the following methods:

Email:support@innolinkent.com